Insurance Claims

We Understand Exterior Storm Damage and Insurance Claim’s.

We Work On Your Behalf.

Safety First! Before entering a building or getting on its roof, check for structural damage. Don’t enter or get on a roof if there is any chance of the building collapsing. Be careful walking around. Upon entering the building, do not use open flames, since gas may be trapped inside. Instead, use your flashlight to light your way. Keep power off until an electrician has inspected your system for safety. Always wear appropriate personal protective equipment and clothing.

The Insurance Repair Process:

• Call your insurance company. If possible have your policy number and the date and time of your loss.
• Make sure to tell them where you can be reached, especially if you are unable to stay in your home or business.
• Contact us for an assessment
• Let them know you want your property examined by a certified contractor. Ask for a claim number and report it to your Total Exteriors representative. Meet with all parties.
• Total Exteriors and your insurance company will arrange a time to visit your property and do an assessment together, if possible.
• Make a video or take photo’s of your damaged property if it is safe to do so.
• We’ll come to your property at your convenience and inspect your property and give you our recommendations.
• Do not throw away damaged property without your adjuster’s approval.
• Your insurance adjuster will submit a report to the insurance company; the company will respond with the amount of damage they are willing to pay for.
• Your Total Exteriors representative will review the insurance report, and together you will decide on materials and colours.
• Total Exteriors will arrange with you when your materials will be delivered and the installation date.
• The project will begin and your Total Exteriors representative will keep you updated on what’s being done and what the timeline is.*Payment of the deductible and Customer Authorization needs to be done before project begins.
• Total Exteriors will notify the insurance company when work starts.
• Total Exteriors will require a Completion Certificate once work is finished so we can submit to the insurance company and close our file.
• Total Exteriors will collect payment after satisfactory completion of the project.
• You will be responsible for upgrades and deductibles payable to Total Exteriors.


Insurance Deductible for Alberta Condo Owners

On January 1, 2020 there was a significant change made under Section 62.4 of the Condominium Property Regulations. Please see the attached notice:

Condo Owners Insurance Notice   PDF-icon